Terms of Service
Last updated: 23 August 2026
These Terms of Service ("Terms") apply to all purchases made through the official HellFire & Helkour online store ("Store") and to all products, ranks, packages, virtual items, currencies, perks, and other digital content offered through the Store.
By making a purchase through our Store, you confirm that you have read, understood, and agreed to these Terms.
1. General
The Store provides digital products and benefits intended for use on the HellFire & Helkour Minecraft servers and, where applicable, their associated services.
Purchasing a product does not grant ownership of the HellFire & Helkour servers, their software, content, systems, intellectual property, or any underlying Minecraft or third-party services.
All purchases are subject to these Terms, our server rules, and any additional conditions clearly displayed on the relevant product page before purchase.
2. Purchases
Before completing a purchase, you are responsible for ensuring that:
- The correct product has been selected;
- The correct Minecraft username or account information has been entered;
- All information provided during checkout is accurate;
- You understand what the purchased product contains;
- You are authorized to use the selected payment method.
HellFire & Helkour is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
If you notice an error after completing your purchase, please contact us as soon as possible.
3. Prices and Payment
All prices displayed in the Store are shown in the currency indicated during checkout.
Where required by applicable law, prices include applicable taxes unless stated otherwise.
Payments may be processed by CraftingStore and/or external payment service providers. Their own terms and privacy policies may also apply to the payment transaction.
HellFire & Helkour does not control the availability of individual payment methods offered by third-party payment providers.
We reserve the right to change the prices of products at any time. A price change will not retroactively affect a purchase that has already been completed.
4. Delivery
Products sold through the Store are digital products and are normally delivered automatically after successful payment confirmation.
Delivery times may vary due to technical problems, payment verification, server availability, or third-party payment processing.
If you have successfully paid for a product but have not received it within a reasonable period, please contact our support team and provide sufficient information for us to locate the transaction.
5. Digital Content and Right of Withdrawal
Certain purchases made through the Store concern digital content or digital services that may be supplied immediately after payment.
Where applicable under consumer law, you may have a statutory right of withdrawal.
If, during checkout, you expressly request or consent to immediate delivery of digital content and acknowledge that this may cause you to lose your statutory right of withdrawal once performance has begun, your right of withdrawal may cease in accordance with applicable law.
Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded.
6. Refunds
Because most products are digital and may be delivered immediately, refunds are generally not provided once a product has been successfully delivered and used, except where required by applicable law or where HellFire & Helkour determines that a refund is appropriate.
A refund may, depending on the circumstances, be considered when:
- A customer was charged incorrectly;
- A technical problem prevented delivery;
- The wrong product was delivered due to an error attributable to HellFire & Helkour;
- A duplicate payment was made;
- Applicable consumer law requires a refund.
Refund requests will be reviewed individually.
Requesting a refund does not guarantee that the request will be approved.
Unless otherwise required by applicable law, any transaction fees, payment processing fees, administrative fees, currency conversion fees, or other costs charged in connection with the original payment or the processing of a refund shall be borne by the customer. Such fees may therefore be deducted from the amount refunded where permitted by law.
If a purchased rank is refunded, returned, reversed, or otherwise cancelled after delivery, all permissions, perks, virtual items, currencies, rewards, and other benefits obtained through or as a result of that rank must be surrendered and may be removed from the player's account.
The player must create a support ticket through the official HellFire & Helkour support channels in Discord and request that a staff member verify whether all rank-related permissions, perks, items, currencies, rewards, and other benefits have been surrendered or removed.
The player is required to cooperate with reasonable instructions from staff during this verification process. Any remaining benefits associated with the refunded rank may be removed by HellFire & Helkour.
Following the return or refund of a rank, the associated Minecraft account will be permanently banned from the HellFire & Helkour Minecraft servers, except where imposing such a restriction would conflict with mandatory applicable law or where the refund results solely from the lawful exercise of a statutory consumer right for which such a restriction would not be permitted.
If a staff member verifies that the player has fully surrendered all permissions, perks, virtual items, currencies, rewards, and any other benefits obtained through or as a result of the refunded or returned rank, the permanent ban imposed in connection with the refund or return will be revoked and the player may regain access to the HellFire & Helkour Minecraft servers.
The permanent ban will remain in effect until this verification has been successfully completed. If the player fails or refuses to surrender all associated benefits, the ban may remain in effect until all outstanding rank-related benefits have been surrendered or removed.
Attempting to retain, hide, transfer, sell, use, or otherwise benefit from rank-related permissions, items, currencies, rewards, or other benefits after the associated rank has been refunded or returned may result in additional sanctions and may be treated as abuse or fraud where appropriate.
Your statutory rights remain unaffected.
7. Chargebacks and Payment Disputes
If you believe a payment was incorrect or unauthorized, we strongly encourage you to contact our support team before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
Fraudulent, abusive, or knowingly false chargebacks may result in:
- Suspension of Store access;
- Removal of products associated with the disputed payment;
- Suspension or termination of the relevant Minecraft account from HellFire & Helkour;
- Restrictions on future purchases.
We will not penalize customers merely for exercising legitimate rights provided by applicable consumer or payment law.
8. Ranks and Perks
Ranks may provide access to certain cosmetic features, commands, permissions, benefits, or other server functionality.
Unless explicitly stated otherwise on the product page, purchasing a rank does not guarantee that every individual perk or feature will remain permanently unchanged.
HellFire & Helkour may reasonably modify rank benefits where necessary because of:
- Server balancing;
- Gameplay changes;
- Minecraft updates;
- Plugin or software changes;
- Security concerns;
- Technical limitations;
- Legal requirements;
- Changes necessary for the continued operation of the servers.
We will aim to preserve the general nature and value of purchased products where reasonably possible.
Nothing in this section limits mandatory rights relating to digital content or services under applicable law.
9. Server Rules and Punishments
Purchasing a product does not exempt a player from the HellFire & Helkour server rules.
Customers who purchase a rank, item, package, or other benefit remain subject to the same rules and enforcement procedures as other players.
A player may therefore still receive warnings, mutes, temporary bans, permanent bans, or other sanctions when server rules are violated.
Receiving a punishment does not automatically entitle the customer to a refund for previously delivered digital products.
However, nothing in these Terms excludes any refund or remedy that must be provided under applicable law.
10. Account Responsibility
You are responsible for the Minecraft account used in connection with a purchase.
Products are normally delivered to the Minecraft username or account specified during checkout.
Unless otherwise agreed by HellFire & Helkour, purchased ranks and other account-bound products may not be transferred, resold, exchanged, or moved between Minecraft accounts.
You are responsible for keeping your Minecraft and related accounts secure.
HellFire & Helkour is not responsible for account loss resulting from circumstances outside our reasonable control, including compromised third-party accounts.
11. Unauthorized Transactions and Fraud
Fraud, payment abuse, use of stolen payment information, or intentional exploitation of the Store is prohibited.
Where we reasonably suspect fraudulent activity, we may temporarily restrict delivery or access while the transaction is investigated.
Confirmed fraudulent transactions may result in cancellation of the associated purchase, removal of associated benefits, and appropriate account sanctions.
Serious cases may be reported to the relevant payment provider or authorities where appropriate.
12. Server Availability
We aim to keep HellFire & Helkour available and operational, but uninterrupted access cannot be guaranteed.
The servers or parts of their services may temporarily become unavailable because of:
- Maintenance;
- Updates;
- Technical failures;
- Hosting problems;
- Security incidents;
- Network outages;
- Minecraft or third-party service outages;
- Circumstances outside our reasonable control.
Temporary downtime does not automatically create a right to compensation or a refund, except where required by applicable law.
13. Server Resets and Changes
HellFire & Helkour are evolving Minecraft servers. Gameplay systems, worlds, economies, plugins, features, configurations, and other aspects of the servers may change over time.
Where reasonably necessary for the operation or development of the servers, HellFire & Helkour may perform server resets, economy adjustments, world resets, migrations, or other significant technical changes.
We will take reasonable steps to avoid unnecessarily removing paid benefits.
Mandatory consumer rights relating to purchased digital content or services remain unaffected.
14. Store Errors
Prices, descriptions, images, features, or other Store information may occasionally contain obvious technical or typographical errors.
If an obvious error materially affects a transaction, HellFire & Helkour may contact the customer to resolve the issue appropriately.
We will not intentionally use this provision to alter a valid completed purchase merely because a product later becomes more expensive.
15. Abuse and Exploitation
Customers may not intentionally exploit bugs, payment errors, duplication issues, Store vulnerabilities, or delivery errors to obtain products or benefits to which they are not entitled.
If you discover such an issue, please report it to HellFire & Helkour rather than exploiting it.
Benefits obtained through deliberate exploitation may be removed.
16. Minors
If you are legally unable to enter into a binding purchase agreement independently because of your age, you must obtain permission from a parent or legal guardian before making a purchase.
By completing a purchase, you represent that you are legally permitted to make the transaction or have obtained any consent required under applicable law.
Parents or legal guardians who believe an unauthorized purchase has been made by a minor should contact us as soon as possible.
17. Intellectual Property
HellFire & Helkour's original branding, graphics, configurations, written content, custom systems, and other original materials may be protected by intellectual property rights.
Purchasing a product does not transfer any intellectual property rights to the customer.
Minecraft and related trademarks and intellectual property belong to their respective owners.
HellFire & Helkour is not affiliated with, endorsed by, sponsored by, or officially associated with Mojang Studios or Microsoft unless explicitly stated otherwise.
18. Third-Party Services
The Store and servers may depend on third-party services, including hosting providers, payment processors, CraftingStore, Minecraft services, plugins, and other software.
HellFire & Helkour is not responsible for failures or interruptions caused entirely by third-party services outside our reasonable control.
This does not affect any responsibility that HellFire & Helkour cannot legally exclude.
19. Limitation of Liability
To the maximum extent permitted by applicable law, HellFire & Helkour will not be liable for indirect or consequential losses resulting from the use or temporary unavailability of the servers or Store.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms limits your mandatory rights as a consumer.
20. Privacy
Personal information collected in connection with Store purchases will be processed in accordance with applicable privacy law and our Privacy Policy.
Payment providers and CraftingStore may independently process certain information required to complete transactions.
Customers should review the applicable privacy information before making a purchase.
21. Changes to These Terms
HellFire & Helkour may update these Terms when reasonably necessary, including to reflect changes in:
- Applicable laws and regulations;
- Store functionality;
- Payment systems;
- Server services;
- Business operations.
The latest version will be made available through our website or Store.
Changes will not retroactively remove mandatory legal rights relating to purchases already completed.
22. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
The invalid provision will, where possible, be interpreted or replaced in a manner that most closely reflects its intended lawful purpose.
23. Applicable Law
These Terms are governed by the laws of the Netherlands, without prejudice to mandatory consumer protections that may apply to customers residing in another country.
Consumers within the European Union may also benefit from mandatory consumer protection rules applicable in their country of residence.
24. Contact and Support
Questions concerning purchases, delivery, refunds, or these Terms should be directed to the official HellFire & Helkour support channels.
When contacting us about a transaction, please provide the relevant Minecraft username and transaction information where reasonably necessary to locate your purchase.
Never publicly share sensitive payment information, passwords, or full payment credentials.
25. Acceptance
By completing a purchase through the HellFire & Helkour Store, you acknowledge that you have had the opportunity to review these Terms before purchasing and agree to be bound by them.
If you do not agree with these Terms, you should not complete a purchase.
HellFire & Helkour
These Terms of Service are intended to establish clear conditions for the use of the HellFire & Helkour Store while preserving all rights that customers are entitled to under applicable law.