Privacy Policy

Last updated: 23 August 2026

This Privacy Policy explains how HellFire & Helkour ("we", "us", "our") collects, uses, stores, and protects personal information when you use our Minecraft servers, website, online store, Discord community, support services, and other associated services.

We take the privacy of our players and customers seriously and process personal information in accordance with applicable privacy and data protection laws, including, where applicable, the General Data Protection Regulation (GDPR). The Algemene Verordening Gegevensbescherming (AVG) in the Netherlands.

By using our services, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with HellFire & Helkour, we may collect and process different types of information.

This may include:

  • Minecraft username;
  • Minecraft UUID or other game-related identifiers;
  • IP address;
  • Discord username, Discord user ID, and related account information made available to us;
  • Information provided through support tickets;
  • Purchase and transaction information;
  • Products, ranks, packages, or other digital content purchased;
  • Transaction identifiers;
  • Purchase dates and amounts;
  • Server connection and activity information;
  • Server logs;
  • Chat messages where logged by our systems;
  • Commands or actions performed on our servers where logged;
  • Punishment and moderation history;
  • Anti-cheat, anti-abuse, and security information;
  • Technical information necessary to operate and secure our services;
  • Communications you send to our staff or support team;
  • Information you voluntarily provide to us.

The exact information collected depends on the services you use and the technical systems involved.

2. Information Collected Through Our Store

When you purchase a rank, package, virtual item, currency, perk, or other digital product through our Store, information relating to the transaction may be processed.

This may include:

  • Minecraft username;
  • Minecraft UUID where applicable;
  • Purchased product;
  • Purchase price;
  • Currency;
  • Transaction identifier;
  • Date and time of purchase;
  • Payment status;
  • Information necessary to deliver the purchased product;
  • Information necessary to investigate refunds, chargebacks, fraud, or payment disputes.

Our Store may be provided or supported by CraftingStore and external payment service providers.

Payment information such as full credit card or bank account details is generally processed directly by the applicable payment provider. HellFire & Helkour does not intentionally collect or store complete payment card details unless explicitly stated otherwise.

Third-party payment providers may process your personal information independently under their own privacy policies.

3. Information Collected Through Our Minecraft Servers

When you connect to or play on the HellFire & Helkour Minecraft servers, our systems and server software may automatically process technical and gameplay-related information.

This may include:

  • Minecraft username;
  • Minecraft UUID;
  • IP address;
  • Login and logout times;
  • Connection information;
  • Gameplay activity;
  • Commands;
  • Chat activity;
  • Server interactions;
  • Punishments;
  • Reports;
  • Anti-cheat alerts;
  • Security events;
  • Plugin-generated logs;
  • Information necessary to detect abuse, cheating, exploits, or violations of our server rules.

This information may be necessary to operate, maintain, moderate, and secure our Minecraft servers.

4. Discord and Support

If you join our Discord community or contact our support team, we may process information relating to your Discord account and communications.

This may include:

  • Discord username;
  • Discord display name;
  • Discord user ID;
  • Messages sent to our staff;
  • Support ticket contents;
  • Attachments voluntarily submitted through tickets;
  • Reports and appeals;
  • Moderation-related information;
  • Communication history relevant to a support request or dispute.

Please do not submit passwords, complete payment credentials, government identification documents, or other unnecessary sensitive information through support tickets.

Information submitted through support tickets may be retained where reasonably necessary to resolve the request, maintain records, prevent abuse, or handle disputes.

5. How We Use Your Information

We may process personal information for purposes including:

  • Operating the HellFire & Helkour Minecraft servers;
  • Providing access to our services;
  • Processing and delivering purchases;
  • Assigning ranks, permissions, items, currencies, and other purchased benefits;
  • Providing customer support;
  • Responding to questions, reports, and appeals;
  • Maintaining server security;
  • Detecting and preventing cheating;
  • Detecting and preventing fraud;
  • Investigating chargebacks and payment disputes;
  • Enforcing our Terms of Service and server rules;
  • Applying and reviewing punishments;
  • Preventing abuse and exploitation;
  • Troubleshooting technical problems;
  • Maintaining logs and backups;
  • Improving our services;
  • Complying with legal obligations;
  • Establishing, exercising, or defending legal claims.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.

6. Legal Bases for Processing

Where the GDPR applies, we process personal information only where we have an appropriate legal basis.

Depending on the circumstances, processing may be based on:

  • Performance of a contract: where processing is necessary to provide a purchased product or service;
  • Legitimate interests: where processing is reasonably necessary to operate, secure, moderate, or protect our services;
  • Legal obligations: where we are required to process or retain information under applicable law;
  • Consent: where you have voluntarily consented to specific processing;
  • Legal claims: where information is necessary to establish, exercise, or defend legal claims.

Where we rely on legitimate interests, we consider whether our interests are outweighed by the rights and interests of the individuals concerned.

7. Server Security, Moderation and Anti-Cheat

To protect our players, community, infrastructure, and services, HellFire & Helkour may use logging, moderation, anti-cheat, anti-abuse, and security systems.

These systems may collect or generate information relating to:

  • Suspicious gameplay activity;
  • Possible cheating;
  • Exploitation of bugs;
  • Unauthorized modifications or prohibited behavior where technically detectable;
  • Account activity;
  • IP addresses and connections;
  • Rule violations;
  • Security incidents;
  • Fraud or payment abuse.

Information generated by automated systems may be reviewed by authorized staff members.

Where reasonably possible and appropriate, significant enforcement decisions will not be based solely on unreliable automated information without appropriate review.

8. Purchases, Refunds and Chargebacks

We may retain information relating to purchases, refunds, returned ranks, payment disputes, and chargebacks where necessary for accounting, fraud prevention, dispute handling, enforcement of our Terms of Service, or compliance with legal obligations.

If a rank or other product is refunded or returned, we may process information necessary to determine whether associated permissions, perks, virtual items, currencies, rewards, or other benefits have been removed or surrendered.

Support tickets and staff records relating to this verification may also be retained where reasonably necessary.

9. Sharing of Personal Information

We do not sell your personal information.

We may share or make personal information available to third parties where reasonably necessary to operate our services.

These parties may include:

  • CraftingStore;
  • Payment service providers;
  • Hosting providers;
  • Server infrastructure providers;
  • Discord and related service providers;
  • Software, plugin, security, or anti-abuse providers;
  • Professional advisers where necessary;
  • Government authorities or law enforcement where legally required.

We only share information where there is a legitimate reason to do so and, where required, appropriate data protection arrangements are in place.

10. Third-Party Services

HellFire & Helkour relies on third-party platforms and services to operate certain parts of its infrastructure.

These third parties may independently collect and process information according to their own privacy policies.

Examples may include:

  • Minecraft and Microsoft services;
  • Discord;
  • CraftingStore;
  • Payment providers;
  • Hosting providers;
  • Analytics, security, or infrastructure providers.

HellFire & Helkour does not control the independent privacy practices of third parties.

We recommend reviewing the privacy policies of relevant third-party services where appropriate.

11. Cookies and Similar Technologies

Our website or Store may use cookies and similar technologies.

These may be used to:

  • Maintain essential website functionality;
  • Remember preferences;
  • Maintain sessions;
  • Provide security;
  • Process purchases;
  • Prevent fraud;
  • Understand website performance or usage where applicable.

Where required by law, non-essential cookies will only be used after appropriate consent has been obtained.

Cookies placed by third-party services may be subject to the privacy and cookie policies of those third parties.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Retention periods may vary depending on the type of information.

For example, information may be retained for purposes including:

  • Completing transactions;
  • Accounting and tax obligations;
  • Handling refunds and chargebacks;
  • Preventing fraud;
  • Maintaining punishment records;
  • Handling appeals and disputes;
  • Protecting our servers against abuse;
  • Establishing or defending legal claims;
  • Maintaining necessary technical or security records.

Information that is no longer reasonably necessary will be deleted, anonymized, or otherwise handled in accordance with applicable law.

Backups may temporarily retain deleted information until those backups are overwritten or expire as part of our normal backup cycle.

13. Data Security

We take reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access;
  • Unauthorized disclosure;
  • Accidental loss;
  • Destruction;
  • Alteration;
  • Misuse.

Access to personal information should be limited to authorized persons who reasonably require access to perform their duties.

However, no online service or storage system can guarantee absolute security.

14. International Data Transfers

Some third-party service providers used by HellFire & Helkour may process or store personal information outside the Netherlands or the European Economic Area ("EEA").

Where the GDPR requires safeguards for an international transfer, appropriate safeguards will be used where applicable.

These may include an adequacy decision, Standard Contractual Clauses, or another legally recognized transfer mechanism.

15. Your Privacy Rights

Where the GDPR or other applicable privacy legislation applies, you may have certain rights regarding your personal information.

Depending on the circumstances, these may include the right to:

  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Request restriction of processing;
  • Object to certain processing;
  • Request data portability;
  • Withdraw consent where processing is based on consent;
  • Lodge a complaint with a competent supervisory authority.

These rights are not absolute and may be subject to legal exceptions.

For example, we may be required or permitted to retain certain transaction records even after a deletion request because of accounting, tax, fraud prevention, dispute resolution, or legal obligations.

16. Privacy Requests

If you wish to exercise a privacy right, you may contact us through the official HellFire & Helkour support channels.

We may request reasonable information to verify your identity before processing a privacy request.

This is necessary to prevent another person from obtaining, modifying, or deleting information associated with your account.

We will only request information that is reasonably necessary for verification.

17. Deletion Requests and Server Records

A request to delete personal information does not necessarily require us to delete every record associated with a player.

Certain information may be retained where necessary and legally permitted, including information required for:

  • Legal obligations;
  • Accounting or transaction records;
  • Fraud prevention;
  • Security;
  • Abuse prevention;
  • Establishing or defending legal claims.

Where possible, information that no longer needs to be directly associated with an identifiable person may instead be anonymized.

18. Minors

HellFire & Helkour provides Minecraft-related services that may be used by minors.

If you are not legally permitted to provide certain personal information or consent to certain processing independently because of your age, permission from a parent or legal guardian may be required.

We do not knowingly request unnecessary sensitive personal information from minors.

Parents or legal guardians who believe that personal information relating to a minor has been processed improperly may contact us through our official support channels.

19. Sensitive Information

Please do not provide sensitive personal information unless it is genuinely necessary and specifically requested through an appropriate and secure process.

In particular, users should not send us:

  • Passwords;
  • Full credit or debit card details;
  • Online banking credentials;
  • Authentication codes;
  • Unnecessary government identification documents;
  • Other highly sensitive information that is not required to resolve a support request.

If unnecessary sensitive information is provided to us, we may delete or redact it where appropriate.

20. Public Information

Certain information you provide through Minecraft or Discord may be visible to other users.

For example, this may include:

  • Minecraft usernames;
  • Discord usernames and display names;
  • Public chat messages;
  • Publicly visible ranks;
  • Public leaderboard information;
  • Other information intentionally shared in public community areas.

You should avoid sharing personal or sensitive information in public chats, channels, usernames, profiles, books, signs, or other publicly accessible areas.

21. Data Breaches

If a personal data breach occurs, HellFire & Helkour will assess the incident and take appropriate measures in accordance with applicable data protection law.

Where legally required, we will notify the competent supervisory authority and/or affected individuals.

22. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in:

  • Our services;
  • Our Store;
  • Our Minecraft servers;
  • Third-party providers;
  • Technology;
  • Security practices;
  • Applicable laws and regulations.

The latest version of this Privacy Policy will be made available through our website, Store, or other appropriate official channel.

The "Last updated" date at the top of this Privacy Policy indicates when the policy was most recently revised.

23. Contact

If you have questions about this Privacy Policy, the processing of your personal information, or wish to exercise a privacy right, please contact us through the official HellFire & Helkour support channels.

When submitting a privacy request, please provide sufficient information for us to understand and process your request, but do not send unnecessary sensitive information.

24. Supervisory Authority

If the GDPR applies and you believe that your personal information has been processed in violation of applicable data protection law, you may have the right to lodge a complaint with the competent data protection supervisory authority.

For HellFire & Helkour in the Netherlands, the relevant supervisory authority is generally the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

We encourage you to contact us first where appropriate so that we have an opportunity to investigate and address your concerns.

25. Acceptance and Scope

This Privacy Policy applies to the processing of personal information by HellFire & Helkour in connection with our website, Store, Minecraft servers, support systems, and associated services.

This Privacy Policy should be read together with our Terms of Service and other applicable rules or policies.

Nothing in this Privacy Policy is intended to limit any rights that cannot legally be limited under applicable privacy or data protection law.

HellFire & Helkour

We are committed to handling personal information responsibly and to maintaining appropriate privacy and security practices across our services.